Taking your data with you

Updated 9 Nov 2026

Your data in Eigen is yours, and you can leave with it. Most apps save what you made in a standard format that other programs open. Chat and Stickies are the exceptions. This page lists what you get from each app and links to the steps.

Mail

Save one message at a time as an .eml file, with its attachments inside. See Download an email. The web app has no button that downloads many messages at once.

To take the whole mailbox, connect a mail app such as Thunderbird over IMAP. It sees all your folders. See Set up Eigen Mail in a mail client. If your Eigen doesn't host email, your mail is still where it was.

Contacts

Export one contact, a selection, or your whole address book as a .vcf file. See Export contacts as a vCard file.

Calendar

Export one event or a whole calendar as an .ics file. See Export a calendar or an event as a calendar file.

Documents, spreadsheets, presentations and drawings

Each app downloads a copy in the format other programs use:

Docs: Word, PDF, or a web page. See Export to Word, PDF, or HTML.
Sheets: Excel, PDF, or a web page. See Download a spreadsheet.
Slides: PowerPoint, PDF, or a web page. See Export a presentation.
Vector: SVG or PDF. See Download a drawing as SVG or PDF.

Chat and Stickies

Chat messages and Stickies boards have no download button, and they have no standard format of their own. Files you attached to a chat message or a card can be downloaded one at a time. See Share files in chat and Attach files to a card. To take the chats and boards themselves, ask an admin for a backup of your account. See If you run the server.

Files

Download any file from Drive. See Download files. To work with a whole drive from your computer, connect it over WebDAV. See Mount Drive on your computer.

If you run the server

An admin can back up one user or team from Admin, and that backup holds chats and boards too. It is a backup to restore on an Eigen server, not a file other programs open. See Back up a user or team. The whole server is backed up with the steps in Back up and restore the whole server.

Share files in a chatAttach files from Drive or your computer to a chat message, and save attachments you receive.Attach files to a cardPut a file from Drive or from your computer on a Stickies card, and see it on the card face.What a backup contains and how it is checkedA reference for what one user's or team's backup holds, what it leaves out, how Eigen verifies it, and the limits of the backup panel.Download filesSave a file from Drive to your computer, or export a document, spreadsheet, presentation, or drawing in a standard format.